Work behavior

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Work behavior is the behavior one uses in employment and is normally more formal than other types of human behavior. This varies from profession to profession, as some are far more casual than others. For example, a computer programmer would usually have far more leeway in their work behavior than a lawyer.

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People are usually more careful than outside work in how they behave around their colleagues, as many actions intended to be in jest can be perceived as inappropriate or even harassment in the work environment. In some cases, men may take considerably more care so as not to be perceived as being sexually harassing than they would ordinarily.

Work behavior is one of the significant aspects of Human Behavior. It is an individual's communication towards the rest of the members of the work place. It involves both verbal as well as non-verbal mode of communication. For example, trust is a non-verbal behavior which is often reflected by a verbal communication at a work place. It represents your attitude towards your team and colleagues. A positive and good work behavior of an individual leads to higher performance, productivity and great outputs by the team or an individual. From the organizational perspective it is the most important area where Human Resource managers should focus.

Sackett and Walmsley (2014) identify the personality attributes most critical for workplace success, as published in Perspectives on Psychological Science. Their research highlights conscientiousness, emotional stability, and agreeableness as the top traits associated with positive job performance and outcomes. This study underscores the significance of these attributes in predicting employee effectiveness and organizational success. [1]

Counterproductive work behavior

Counterproductive work behavior is also a type of work behavior. The majority of people do not know what counterproductive work behavior is. [2] Counterproductive work behavior is the act that employees have against the organizations that do harm or violate the work production. Some examples of Counterproductive work behavior would include passive actions such as not working to meet date line or faking incompetence. [2] Even people do not recognize this behavior, it seems normal to them. Some examples of counterproductive behavior are:

Intimate partner violence: Intimate partner violence occurs more often in the workplace. About 36% to 75% of employed women who experience Intimate partner violence have come out reporting that they have been harassed by a significant other while working. A variety of abusive behaviors is being demonstrated against victims to hinder their ability to come to work, get their work done, and stay in their current employment. The interference that the perpetrators employ are: Stocking them at their work site, harassing the victim, and interfering with the victim's work; for example, sabotaging the victim, so they can not get to work.

Boredom: Jobs that require individuals to do the same task on a daily basis can lead to counterproductive behaviors. Boredom on the job could result in unfavorable work practices such as frequently missing work, lack of concentration, or withdrawal from the task that the person was hired to do, and thus, leading to a decrease in work efficiency. [3]

  1. When people or someone ignore their colleagues while at work.
  2. When people work slowly and the work needs to be done fast.
  3. When people refuse to help their colleagues.
  4. When people refuse to accept a task.
  5. When people show less interest in their work.
  6. When people show destructive behavior against their colleagues. [4]
  7. When people do not appreciate their colleague's success.

These are the examples of counterproductive behavior that people confront in their daily life.

A way to counteract this unproductive behavior is to address the principle that work behavior is a function of contingent consequences. By addressing what employees value most in their workplace, boredom on the job can be avoided. Competitive compensation, bonuses and merit-based rewards, retirement plans, supplemental training program and flexible work locations are the top five values that employees value most at their workplace. [5] Recognizing positive and productive behavior at a workplace can be quite simple by using job analysis. This method gives others a better understanding and evaluation of a typical duty they are looking for (see also Industrial & Organizational Assessment). [6]

Sexual harassment in the workplace

Sexual harassment occurs when one individual (whether it's a male or female) takes a sexual interest in the other person while at work and try to exploit them. The act of objectifying the target could lead to the feeling of insecurities, and pressures to leave the company. [7] A researched showed that out of 134,200 people in a studied, 65% of men and 93% of women were harassed sexually in the place of work and that efficiency of work was affected due to job turnover and people calling out sick. The study also showed that sexual harassment could lead to people feeling depressed, result in a high level of anxiety, and mental and physical stress. [8]

Interactions with colleagues

Effects of verbal abuse

Verbal abuse is a concept that indicates some form of mistreatment via oral expression. [9] Verbal abuse can impact productivity in the workplace, both for the employee and employer. This type of behavior could lead to the resignation of the employee, poor quality of work, turnovers, and illness. Additionally, there is another type of verbal abuse called mobbing. This is when a group of individuals engages in non-physical abusive behavior at work. This could be expressed in aggressive and unprincipled forms of verbal abuse towards one person. If this behavior continues, the person will eventually feel pressured to quit his/her job due to poor performance.

Conflict resolution at work

It is important to resolve any issues that arise at work among team members. Conflict resolution plays a huge role in this. Handling these issues appropriately helps decrease harmful influences of all types of conflicts by bringing back integrity, building success in the work place and restoring efficiency. Working together to resolve conflict resolution lets conflict of different types to be fixed in a way that is beneficial to the group. [10]

Related Research Articles

In United States labor law, a hostile work environment exists when one's behavior within a workplace creates an environment that is difficult or uncomfortable for another person to work in, due to illegal discrimination. However, a working environment that is unpleasant and frightening for the victim due to sexual advances that have been denied by the victim, is what constitutes hostile work environment sexual harassment. Common complaints in sexual harassment lawsuits include fondling, suggestive remarks, sexually-suggestive photos displayed in the workplace, use of sexual language, or off-color jokes. Small matters, annoyances, and isolated incidents are usually not considered to be statutory violations of the discrimination laws. For a violation to impose liability, the conduct must create a work environment that would be intimidating, hostile, or offensive to a reasonable person. An employer can be held liable for failing to prevent these workplace conditions, unless it can prove that it attempted to prevent the harassment and that the employee failed to take advantage of existing harassment counter-measures or tools provided by the employer.

<span class="mw-page-title-main">Sexual harassment</span> Unwanted sexual attention or advances

Sexual harassment is a type of harassment involving the use of explicit or implicit sexual overtones, including the unwelcome and inappropriate promises of rewards in exchange for sexual favors. Sexual harassment can be physical and/or a demand or request for sexual favors, making sexually colored remarks, showing pornography, and any other unwelcome physical, verbal, or non-verbal conduct of a sexual nature. Sexual harassment includes a range of actions from verbal transgressions to sexual abuse or assault. Harassment can occur in many different social settings such as the workplace, the home, school, or religious institutions. Harassers or victims can be of any gender.

Mobbing, as a sociological term, refers either to bullying in any context, or specifically to that within the workplace, especially when perpetrated by a group rather than an individual.

Abuse is the improper usage or treatment of a person or thing, often to unfairly or improperly gain benefit. Abuse can come in many forms, such as: physical or verbal maltreatment, injury, assault, violation, rape, unjust practices, crimes, or other types of aggression. To these descriptions, one can also add the Kantian notion of the wrongness of using another human being as means to an end rather than as ends in themselves. Some sources describe abuse as "socially constructed", which means there may be more or less recognition of the suffering of a victim at different times and societies.

Psychological abuse, often called emotional abuse, is a form of abuse characterized by a person subjecting or exposing another person to a behavior that may result in psychological trauma, including anxiety, chronic depression, or post-traumatic stress disorder amongst other psychological problems.

Verbal abuse is a type of psychological/mental abuse that involves the use of oral, gestured, and written language directed to a victim. Verbal abuse can include the act of harassing, labeling, insulting, scolding, rebuking, or excessive yelling towards an individual. It can also include the use of derogatory terms, the delivery of statements intended to frighten, humiliate, denigrate, or belittle a person. These kinds of attacks may result in mental and/or emotional distress for the victim.

Workplace bullying is a persistent pattern of mistreatment from others in the workplace that causes either physical or emotional harm. It can include such tactics as verbal, nonverbal, psychological, and physical abuse, as well as humiliation. This type of workplace aggression is particularly difficult because, unlike the typical school bully, workplace bullies often operate within the established rules and policies of their organization and their society. In the majority of cases, bullying in the workplace is reported as having been done by someone who has authority over the victim. However, bullies can also be peers, and subordinates. When subordinates participate in bullying this phenomenon is known as upwards bullying. The least visible segment of workplace bullying involves upwards bullying where bullying tactics are manipulated and applied against "the boss," usually for strategically designed outcomes.

<span class="mw-page-title-main">Workplace violence</span> Assault, abuse or threat that occurs in the workplace

Workplace violence, violence in the workplace, or occupational violence refers to violence, usually in the form of physical abuse or threat, that creates a risk to the health and safety of an employee or multiple employees. The National Institute for Occupational Safety and Health defines worker on worker, personal relationship, customer/client, and criminal intent all as categories of violence in the workplace. These four categories are further broken down into three levels: Level one displays early warning signs of violence, Level two is slightly more violent, and level three is significantly violent. Many workplaces have initiated programs and protocols to protect their workers as the Occupational Health Act of 1970 states that employers must provide an environment in which employees are free of harm or harmful conditions.

Power harassment is a form of harassment and workplace bullying in which someone in a position of greater power uses that power to harass or bully a lower-ranking person. It includes a range of behavior from mild irritation and annoyances to serious abuses which can even involve forced activity beyond the boundaries of the job description. Prohibited in some countries, power harassment is considered a form of illegal discrimination and political and psychological abuse. Types of power harassment include physical or psychological attacks, segregation, excessive or demeaning work assignments, and intrusion upon the victim's personal life.

Sexual harassment in education in the United States is an unwelcome behavior of a sexual nature that interferes with an American student's ability to learn, study, work or participate in school activities. It is common in middle and high schools in the United States. Sexual or gender harassment is a form of discrimination under Title IX of the Education Amendments of 1972. Sexual harassment involves a range of behavior from mild annoyances to unwanted touching and, in extreme cases, rape or other sexual assault.

A workplace is a location where someone works, for their employer or themselves, a place of employment. Such a place can range from a home office to a large office building or factory. For industrialized societies, the workplace is one of the most important social spaces other than the home, constituting "a central concept for several entities: the worker and [their] family, the employing organization, the customers of the organization, and the society as a whole". The development of new communication technologies has led to the development of the virtual workplace and remote work.

Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected. There are disputes over how revenues should be divided, how the work should be done, and how long and hard people should work. There are jurisdictional disagreements among individuals, departments, and between unions and management. There are subtler forms of conflict involving rivalries, jealousies, personality clashes, role definitions, and struggles for power and favor. There is also conflict within individuals – between competing needs and demands – to which individuals respond in different ways.

Workplace aggression is a specific type of aggression which occurs in the workplace. Workplace aggression is any type of hostile behavior that occurs in the workplace. It can range from verbal insults and threats to physical violence, and it can occur between coworkers, supervisors, and subordinates. Common examples of workplace aggression include gossiping, bullying, intimidation, sabotage, sexual harassment, and physical violence. These behaviors can have serious consequences, including reduced productivity, increased stress, and decreased morale.

Job performance assesses whether a person performs a job well. Job performance, studied academically as part of industrial and organizational psychology, also forms a part of human resources management. Performance is an important criterion for organizational outcomes and success. John P. Campbell describes job performance as an individual-level variable, or something a single person does. This differentiates it from more encompassing constructs such as organizational performance or national performance, which are higher-level variables.

Harassment covers a wide range of behaviors of offensive nature. It is commonly understood as behavior that demeans, humiliates, and intimidates a person, and it is characteristically identified by its unlikelihood in terms of social and moral reasonableness. In the legal sense, these are behaviors that appear to be disturbing, upsetting or threatening. Traditional forms evolve from discriminatory grounds, and have an effect of nullifying a person's rights or impairing a person from benefiting from their rights. When these behaviors become repetitive, it is defined as bullying. The continuity or repetitiveness and the aspect of distressing, alarming or threatening may distinguish it from insult.

<span class="mw-page-title-main">Occupational stress</span> Tensions related to work

Occupational stress is psychological stress related to one's job. Occupational stress refers to a chronic condition. Occupational stress can be managed by understanding what the stressful conditions at work are and taking steps to remediate those conditions. Occupational stress can occur when workers do not feel supported by supervisors or coworkers, feel as if they have little control over the work they perform, or find that their efforts on the job are incommensurate with the job's rewards. Occupational stress is a concern for both employees and employers because stressful job conditions are related to employees' emotional well-being, physical health, and job performance. The World Health Organization and the International Labour Organization conducted a study. The results showed that exposure to long working hours, operates through increased psycho-social occupational stress. It is the occupational risk factor with the largest attributable burden of disease, according to these official estimates causing an estimated 745,000 workers to die from ischemic heart disease and stroke events in 2016.

Counterproductive work behavior (CWB) is employee's behavior that goes against the legitimate interests of an organization. This behavior can harm the organization, other people within it, and other people and organizations outside it, including employers, other employees, suppliers, clients, patients and citizens. It has been proposed that a person-by-environment interaction (the relationship between a person's psychological and physical capacities and the demands placed on those capacities by the person's social and physical environment.) can be utilized to explain a variety of counterproductive behaviors. For instance, an employee who is high on trait anger is more likely to respond to a stressful incident at work with CWB.

Workplace harassment is the belittling or threatening behavior directed at an individual worker or a group of workers.

Workplace relationships are unique interpersonal relationships with important implications for the individuals in those relationships, and the organizations in which the relationships exist and develop.

In Malaysia, sexual harassment, as defined by the Employment Act 1955Archived 11 November 2020 at the Wayback Machine, is “any unwanted conduct of a sexual nature, whether verbal, non-verbal, visual, gestural or physical, directed at a person which is offensive, humiliating or a threat to their well-being”. The Act does not distinguish between male and female or employer and employee. As such, sexual harassment can be committed by a female against a male, or an employee against an employer.

References

  1. Sackett, Paul R.; Walmsley, Philip T. (2014). "Which Personality Attributes Are Most Important in the Workplace?". Perspectives on Psychological Science. 9 (5): 538–551. doi:10.1177/1745691614543972. ISSN   1745-6916.
  2. 1 2 Alexa, Adrian F (2010), What Is Counterproductive Work Behavior?
  3. Bruursema, Kari; Kessler, Stacey R.; Spector, Paul E. (April 2011). "Bored employees misbehaving: The relationship between boredom and counterproductive work behaviour". Work & Stress. 25 (2): 93–107. doi:10.1080/02678373.2011.596670. S2CID   145089187.
  4. Neff, Walter S. (1985). Work and human behavior (3rd ed.). New York: Aldine Pub. Co. ISBN   978-0-202-30320-8.
  5. http://www.hbr.ord [ dead link ]
  6. Davis, Keith (1972). Human behavior at work : human relations and organizational behavior (4th ed.). New York: McGraw-Hill. ISBN   978-0-07-015487-2.
  7. McDonald, P.; Charlesworth, S. (April 17, 2015). "Workplace sexual harassment at the margins" (PDF). Work, Employment & Society. 30 (1): 118–134. doi:10.1177/0950017014564615. S2CID   142856528.
  8. Perception of Sexual Harassment in the Workplace (Thesis). ProQuest   1417062026.
  9. Oweis, Arwa; Diabat, Khaldoun Mousa (2005). "Jordanian nurses perception of physicians' verbal abuse: findings from a questionnaire survey". International Journal of Nursing Studies. 42 (8): 881–888. doi:10.1016/j.ijnurstu.2004.11.005. PMID   16210026.
  10. Behfar, Kristin J.; Peterson, Randall S.; Mannix, Elizabeth A.; Trochim, William M. K. (2008). ""The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies, and team outcomes": Correction". Journal of Applied Psychology. 93 (2): 462. doi:10.1037/0021-9010.93.2.462.