Company type | Private |
---|---|
Industry | Business Process Outsourcing Accounts Receivable Management Customer Relationship Management Back Office Services |
Founded | 2012 [1] |
Headquarters | |
Number of locations | Over 100 Globally |
Revenue | Approximately 2 billion USD |
Owner | One Equity Partners |
Number of employees | ~43,000 (2012) |
Parent | Alorica |
Website | www |
Founded in 2012, Expert Global Solutions, Inc., (EGS, formerly NCO Group), based in Plano, Texas, [3] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services. [4] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services. [5] EGS has over 100 locations, with more than 42,000 employees. EGS was formerly owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co. [6]
In 2016, the company was acquired by Alorica Inc, a California-based customer service company. [7]
Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provided convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They had approximately 130,000 employees across 33 countries.
Comarch is a Polish multinational software house and systems integrator based in Kraków, Poland. Comarch provides services in areas such as Telecommunications, Finance and Banking, the Services Sector and to Public Administration. Its services include billing, Enterprise Resource Planning (ERP) systems, IT security, IT architecture, management and outsourcing solutions, Customer Relationship Management (CRM) and sales support, electronic communication and business intelligence and cloud solutions for various businesses.
Syntel, Inc., was a multinational provider of integrated technology and business services. The company was led by Rakesh Khanna. Atos Syntel was created by the acquisition of Syntel, Inc. by Atos S.E., which was announced on July 22, 2018, and completed on October 9, 2018. The subsidiary was later dissolved into Atos itself.
The Interpublic Group of Companies, Inc. (IPG) is an American publicly traded advertising company. The company consists of five major networks: FCB, IPG Mediabrands, McCann Worldgroup, MullenLowe Group and Marketing Specialists, as well as several independent specialty agencies in the areas of public relations, sports marketing, talent representation and healthcare. It is one of the "Big Four" agency companies, alongside WPP, Publicis and Omnicom. Phillippe Krakowsky became the company's CEO on January 1, 2021.
UST, formerly known as UST GLOBAL, is a provider of digital technology and transformation, information technology and services, headquartered in Aliso Viejo, California, United States. Stephen Ross founded UST in 1998 in Laguna Hills. The company has offices in the Americas, EMEA, APAC, and India.
NCO Group, Inc., based in Horsham, Pennsylvania, United States, is a business process outsourcing company and collection agency that provides accounts receivable management, customer relationship management and back office solutions for its clients. Founded in 1926, it was a publicly traded company from 1996 through 2006, when it was purchased by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co., and other co-investors.
IMS Health was an American company that provided information, services and technology for the healthcare industry. IMS stood for Intercontinental Medical Statistics. It was the largest vendor of U.S. physician prescribing data. IMS Health was founded in 1954 by Bill Frohlich and David Dubow with Arthur Sackler having a hidden ownership stake. In 2010, IMS Health was taken private by TPG Capital, CPP Investment Board and Leonard Green & Partners. The company went public on April 4, 2014, and began trading on the NYSE under the symbol IMS. IMS Health was headquartered in Danbury, Connecticut.
IQVIA, formerly Quintiles and IMS Health, Inc., is an American Fortune 500 and S&P 500 multinational company serving the combined industries of health information technology and clinical research. IQVIA is a provider of biopharmaceutical development, professional consulting and commercial outsourcing services, focused primarily on Phase I-IV clinical trials and associated laboratory and analytical services, including investment strategy and management consulting services. It has a network of more than 88,000 employees in more than 100 countries and a market capitalization of US$49 billion as of August 2021. As of 2023, IQVIA was reported to be one of the world's largest contract research organizations (CRO).
Keane was a Boston-based Information Technology services unit of NTT DATA, itself a subsidiary of the Japanese national phone company, NTT Group. It offered Application Services, as well as Infrastructure and Business Process Outsourcing solutions delivered through onsite, nearshore, and offshore resources.
eTelecare Global Solutions, Inc (PSE:ETEL), was a provider of complex business process outsourcing (BPO).
Kratos Defense & Security Solutions, Inc, headquartered in San Diego, California, is an American technology company with manufacturing concentrations in weapons and military electronics. Customers include the U.S. federal government, foreign governments, commercial enterprises and state and local government agencies. The company is divided into 6 divisions.
Noble Systems Corporation (NSC) was a privately held company based in Atlanta, Georgia, which developed call center technology, including outbound dialing systems for collections and inbound call management systems for customer relationship management (CRM).
Aon Hewitt was a provider of human capital and management consulting services headquartered in Lincolnshire, Illinois in the United States. From 500 offices in 120 countries, it provided consulting, outsourcing, and reinsurance brokerage services. The "Aon Hewitt" brand and legal entities have now been absorbed into the "Aon" business, leaving obsolete the names "Hewitt" and "Aon Hewitt."
Marketo, Inc. is an American software company, with its headquarters in San Mateo, California. Marketo develops and sells marketing automation software for account-based marketing and other marketing services and products, including SEO and content creation.
Siemens Digital Industries Software is an American computer software company specializing in 3D & 2D Product Lifecycle Management (PLM) software. The company is a business unit of Siemens, operates under the legal name of Siemens Industry Software Inc, and is headquartered in Plano, Texas.
Pythian Services Inc, commonly known as Pythian, is an American and Canadian multinational corporation that provides data and cloud-related services. Pythian Services provides services for Oracle, SQL Server, MySQL, Hadoop, Cassandra and other databases, including services for their supporting infrastructure. It also provides transformation services that include cloud migration services, cloud managed services and analytics data platform design and management products and services. Pythian has partnerships with major public cloud vendors including Amazon, Google and Microsoft.
Microsoft Dynamics 365 is a set of enterprise accounting and sales software products offered by Microsoft. Its flagship product, Dynamics GP, was founded in 1981.
Khoros, formerly Spredfast + Lithium, is a global customer engagement software company that provides online community management, social media marketing, social media analytics, digital care, and content management software and services to enterprise brands and agencies. Khoros owns over a dozen patents for social media marketing, online community, and care technologies.
The Araneta City Cyberpark is a 8-hectare (20-acre) office development located in the Araneta City in Cubao, Quezon City. Located along the southern part of the mixed-use commercial development, the office complex is currently undergoing a ₱20 billion redevelopment under a new master plan, consisting of five green office towers, retail spaces, and an outdoor park. The ongoing development currently includes 2 towers completed, and one tower under construction, with 191,000 m2 (2,055,906.89 sq ft) of office space completed as of January 2021.