Olive Garden

Olive Garden

Formerly	The Olive Garden (1982–1998)
Company type	Subsidiary
Industry	Restaurant
Genre	Casual dining
Founded	December 13, 1982;41 years ago (1982-12-13) in Orlando, Florida, U.S.
Founders	Blaine Sweatt Mark Given Gino DeSantis Dave Manuchia
Headquarters	1000 Darden Center Drive Orlando, Florida 32837
Number of locations	900+[ citation needed ]
Area served	United States Puerto Rico Guam Aruba Brazil Canada Costa Rica Ecuador El Salvador Mexico Panama Philippines Saudi Arabia
Key people	Dan Kiernan (president)
Products	Italian-American cuisine pasta salads chicken seafood breadsticks cakes
Parent	General Mills (1982–1995) Darden Restaurants (1995–present)
Website	olivegarden.com

Olive Garden is an American casual dining restaurant chain specializing in Italian-American cuisine. It is a subsidiary of Darden Restaurants, Inc., which is headquartered in Orange County, Florida. ^[1] As of 2022, Olive Garden restaurants accounted for $4.5 billion of the $9.63 billion revenue of its parent, Darden. ^{[2] [3]}

The Olive Garden restaurant in Times Square, New York City, 2003

History

The Olive Garden started as a unit of General Mills. The Olive Garden's first restaurant was opened on December 13, 1982, in Orlando, Florida, by co-founders Blaine Sweatt, Mark Given, Gino DeSantis and Dave Manuchia. By 1989, there were 145 The Olive Garden restaurants, making it the fastest-growing units in the General Mills restaurant division. The Olive Garden restaurants were uniformly popular, and the chain's per-store sales soon matched former sister company Red Lobster. The company eventually became the largest chain of Italian-themed full-service restaurants in the United States. ^[4]

A plate of chicken scampi from Olive Garden

General Mills spun off its restaurant holdings as Darden Restaurants (named after Red Lobster founder Bill Darden), a stand-alone company, in 1995. Olive Garden removed "The" from its name in 1998 as part of a rebranding which introduced the slogan "When you're here, you're family". In 2009, Olive Garden was Darden's most inexpensive restaurant chain with an average check per person of $15.00 (USD) versus over $90 at its sibling Capital Grille. ^[5]

Brad Blum, a former president of Olive Garden, said that sales in existing restaurants sharply decreased, with a 12% decline occurring at one point, even though the company was quickly establishing new restaurants. ^[6] Sandra Pedicini of the Orlando Sentinel said that "Darden reinvented the Olive Garden in the 1990s, from a floundering chain into an industry star". ^[6]

As part of a February 2011, Darden analyst conference, the parent group announced it intended to add more than 200 Olive Garden locations in the following few years. ^[7] The announcement came after a previous announcement that the company would be expanding into potential new international markets for the chain, including the Middle East and Asia, due to the maturity of the North American market. The company also announced it would begin licensing franchising partnerships, a new direction for the chain and its parent, which had traditionally relied on expansion via company-owned locations exclusively. ^[8]

An Olive Garden restaurant in Auburn Hills, Michigan. Example of location with old logo.

In 2011, Darden announced that it was going to begin co-locating Olive Garden and sibling chain Red Lobster locations. The new restaurants were designed for smaller markets and had separate entrances and dining areas, but unified kitchen and support areas. Menus remained separate, with customers only able to order from the location they are seated in. ^[9] In 2014, Darden Restaurants announced intentions to sell Red Lobster, to close two Olive Garden and Red Lobster co-locations in Georgia and South Carolina, and to convert the remaining four co-locations into standalone Olive Garden restaurants.^{[ citation needed ]}

In 2010, Olive Garden generated $3.3 billion in sales. Its closest competitor, Carrabba's Italian Grill, had generated $650.5 million in sales during the same year. By 2012, sales had decreased at Olive Garden. At the final quarter of 2011, sales at established Olive Garden locations had decreased by 2.5%. The Darden president and chief operating officer, said that Olive Garden at that point was "a beloved, but somewhat expected brand". ^[6] The company introduced a three-course meal for $12.95 to try to stop the decline. ^[10]

In 2011, Olive Garden implemented a mandatory tip-out program which allowed them to cut more of their employees' hourly wages to $2.13 per hour. ^[11] In October 2012, Olive Garden became one of the first national restaurant chains to test converting most of its staff to part-time, aiming to limit the cost of paying for health care benefits for full-time employees. ^[11]

On July 9, 2014, Olive Garden launched a new logo and restaurant design. This included the addition of online ordering and smaller lunch portions. ^[12]

In August 2019, Darden responded to false claims that Olive Garden was financing Donald Trump's 2020 presidential campaign, stating: "We don’t know where this information came from, but it is incorrect. Our company does not donate to presidential candidates." ^[13] Financial records prove Olive Garden had not contributed to the campaign. ^[14]

Following the January 6 United States Capitol attack, Anderson Cooper quipped the D.C. rioters would be going to celebrate at Olive Garden when they vacated the Capitol. Darden also replied to rumors that the chain would revoke its lifetime pasta pass to Sean Hannity was a "spoof". ^[15]

Advertising and marketing

Olive Garden's original slogan was "Good Times, Great Salad, Olive Garden". This was used when their main advertising focus was unlimited salad. When unlimited soup and breadsticks were added to the menu, the slogan was changed to "When you're here, you're family". The slogan changed in early 2013 to "We're all family here".

In the fall of 2013, Olive Garden started a promotion for the "Never Ending Pasta Bowl", where customers can eat all the pasta they want starting at $9.99. During the event, the restaurant served over 13 million bowls of pasta. In 2014, the restaurant continued the promotion but added the "Never Ending Pasta Pass", where customers can eat all the pasta they wanted during a seven-week period for $99. This promotion was limited to the first 1000 people to purchase the pass online. ^[16] The Pasta Pass promotion has been offered every year since. In 2019, Olive Garden added the "Lifetime Pasta Pass" offered to first fifty diners to sign up for the never ending one. After granted the first pass selectees were then offered the chance to sign up for the second one. ^[17]

Tuscan Institute

Despite Olive Garden's advertising that it has a cooking institute in Tuscany, news outlets have reported that, in fact, there is no institute or school. Olive Garden does send a number of managers, trainers, and cooks to Tuscany each year, but they stay in a rented hotel and spend only a few hours at a time at a local restaurant in its off-season. ^{[18] [19] [20] [21]}

Locations

Olive Garden restaurant in Fair Lakes, Virginia

Newer restaurants are styled after a farmhouse in the town of Castellina in Chianti, Tuscany, on the grounds of the Rocca delle Macie winery.^{[ citation needed ]} The farmhouse is home to the Riserva di Fizzano restaurant adjoining the company's Culinary Institute of Tuscany which was founded in 1999. ^{[5] [22]}

As of February 13, 2022, the company operates 922 restaurants globally.^{[ citation needed ]}

Olive Garden restaurant at Tocumen International Airport, Panama City, Panama

Countries outside of the United States where Olive Garden operates are: ^[23]

Country	Details
Aruba	On June 21, 2022, opened the first and only Aruba location (as well as the only location in the Netherlands and technically the only location in a European sovereign state) at the Gloria complex. [24]
Brazil	In 2014, Olive Garden opened its first restaurant in Brazil, located in terminal 3 of the Guarulhos International Airport in São Paulo. [25] [26] There are now 2 at Guarulhos; elsewhere in São Paulo at Center Norte, Vila Guilherme; at Morumbi, at Aricanduva, Vila Matilde; and at Parque Dom Pedro in Campinas. [23]
Canada	Winnipeg (2); Calgary (2); Edmonton (2); Saskatoon; Regina; and Langley near Vancouver. [23] In the 1990s, there had been at various times between 10 and 15 locations in Ontario, but they were all closed or converted to Red Lobster in the early 2000s.[ citation needed ]
Costa Rica	3 locations [23]
Ecuador	On March 22, 2022, Olive Garden opened its first restaurant in Guayaquil, Ecuador, located in Riocentro Los Ceibos. [27] [28] There are a total of 2 in Guayaquil and one in Quito. [23]
El Salvador	San Salvador, La Gran Vía [23]
Mexico	13 locations as of March 2024. [23] In late 2012, two restaurants were opened in Mexico City: Interlomas and Paseo de la Reforma,[ citation needed ] both no longer operating. [23] Currently, there are four restaurants in Greater Mexico City: Parque Delta, Santa Fe, Toreo Parque Central, and Patio Universidad in Xoco, and beyond the Mexico City area also in Cancún (Plaza Malecón Las Américas), Guadalajara (Gran Plaza), León, Querétaro (city) and 3 in the Monterrey metropolitan area. [23]
Panama	5 locations as of 2024 including two in Tocumen International Airport [23]
Philippines	In 2020, Olive Garden opened its first restaurant in the Philippines at Ayala Malls Manila Bay. [29] Additional locations at Mall of Asia and The Verve, BGC Taguig
Saudi Arabia	One restaurant at Atelier LaVie, Jeddah [23]

Menu

Olive Garden serves several types of Italian-American cuisine, including pasta dishes, steaks, and salads. The company advertises its breadstick product and centers its lunch menu around it. Additionally, the company advertises that its soups and sauces are made fresh in each location daily, instead of importing them from a commissary or outside vendor. ^[22]

In June 2010, Olive Garden began to import parts of menu formats from its sibling chain, Seasons 52; it began selling smaller dessert portions which it called "dolcini". These new products were modeled after Season 52's "mini-indulgences" product line. ^[30]

Activist investor critique

In September 2014, Starboard Value, an activist hedge fund that had acquired a significant portion of Darden's stock and was challenging Darden's management, released a 294-slide presentation assembled by its founder Jeff Smith, that focused on ways the company was wasting money and failing to satisfy customers. Chief among them was the shortcomings of Olive Garden, which earned considerable media attention. Starboard claimed they justified replacing Darden's directors in an upcoming election with a slate of new directors sponsored by the hedge fund. ^[31]

It cited details such as the unlimited breadsticks the chain offered diners, of which too many went to waste since they tended to go stale, Smith claimed, and paying extra for custom-length straws. The chain's menu was too complex, with some of its 96 items ^[31] making no sense, such as vegetable lasagna topped with chicken ("if you wanted meat on your lasagna, you would order the meat lasagna" the slide read). The chain also had stopped the common practice of adding salt to the water in which it cooked its pasta in order to secure longer warranties on the pots, which had Smith incredulous: "Pasta is Olive Garden's core dish and must be cooked properly." He included photos of poorly executed dishes purchased at Olive Gardens compared with the photos on the chain's website, along with quotes from online reviews posted by disappointed customers. ^[32]

Darden's management responded with a much shorter presentation two days later. Without going into specifics, it conceded most of Starboard's critique was valid and that the company was already responding to those issues. It defended the unlimited breadsticks policy as "convey[ing] Italian hospitality" and rebutted another claim the hedge fund had made: packaging for take-out food, which the hedge fund had claimed was dishwasher-safe and thus needlessly expensive, was in fact merely microwave-safe. ^[33] Nevertheless, a month later shareholders voted to replace the company's entire board of directors with Starboard's slate. ^[34]

See also

• H₂NO

References

1. Darden Restaurants (May 29, 2011). "FY 2011 10-K". U.S. Securities and Exchange Commission. Retrieved April 12, 2012.
2. "Olive Garden U.S. sales 2022". Statista. Retrieved March 6, 2023.
3. "Darden Restaurants Revenue 2010-2022 | DRI". www.macrotrends.net. Retrieved March 6, 2023.
4. "Olive Garden | Nation's Restaurant News". www.nrn.com. Retrieved January 3, 2022.
5. Wong, Elaine (October 6, 2009). "Why 'Deep Discounting' Is Not Always the Winning Recipe". Brandweek. p. 1. Retrieved September 11, 2014.
6. Pedicini, Sandra. "Olive Garden tries to woo back customers after falling into a rut." McClatchy-Tribune Newspapers at Chicago Tribune . January 23, 2012. Retrieved on January 24, 2012. Archived January 25, 2012, at the Wayback Machine
7. Jennings, Lisa (February 2, 2011). "Analyst targets possible Darden acquisitions". Nation's Restaurant News. Retrieved March 4, 2011.
8. Ruggless, Ron (October 20, 2010). "Darden aims for growth abroad". Nation's Restaurant News. Retrieved September 11, 2014.
9. Pedicini, Sandra (January 24, 2011). "Darden Restaurants tests combo Olive Garden/Red Lobster for smaller markets". Orlando Sentinel. Retrieved September 11, 2014.
10. Pedicini, Sandra (January 23, 2012). "Olive Garden unveils $12.95 three-course meal". Orlando Sentinel. Retrieved September 11, 2014.
11. Choi, Candice; Alonso-Zaldivar, Ricardo (September 12, 2012). "Darden Restaurants Tests Hiring Of More Part-Time Employees To Avoid Obamacare Costs". The Huffington Post. Retrieved September 11, 2014.
12. Lanks, Belinda (July 10, 2014). "Olive Garden's Redesign Bids Farewell to Fake Old-World Charm". Bloomberg.com. Bloomberg Newsweek. Archived from the original on July 10, 2014. Retrieved September 11, 2014.
13. Carman, Tim (August 26, 2019). "Olive Garden: Unlimited breadsticks, yes. Trump campaign donations, no". The Washington Post . Retrieved June 2, 2020.
14. Sadeghi, McKenzie (May 27, 2020). "Fact check: Olive Garden not funding Trump's 2020 campaign". USA Today . Retrieved June 2, 2020.
15. Riley Moffat, Anne (January 8, 2021). "Olive Garden Yanked Into Trump Culture War With CNN Comment". Bloomberg.com. Bloomberg. Retrieved January 13, 2021.
16. Bajekal, Naina (September 8, 2014). "Olive Garden Introduces the 'Never Ending Pasta Pass'". Time. Archived from the original on September 8, 2014. Retrieved September 11, 2014.
17. Garcia, Tonya. "Olive Garden offers a $500 lifetime pasta pass for the first time". Marketwatch.
18. Travierso, Michele (April 15, 2011). "What Actually Goes On at Olive Garden's 'Culinary Institute' in Tuscany?". Time. Retrieved September 11, 2014.
19. Best, Jason (April 14, 2011). "The Truth Behind Olive Garden's "Tuscan" Cooking School". Slashfood. Archived from the original on May 29, 2011. Retrieved June 8, 2011.
20. "Petty controversy: Olive Garden's 'outrageous' cooking school sham". The Week. April 21, 2011. Retrieved September 11, 2014.
21. Abramovitch, Seth (April 20, 2011). "Olive Garden's Culinary Institute is a Sham". Gawker.com. Archived from the original on October 15, 2014. Retrieved September 11, 2014.
22. Dickerman, Sara (September 6, 2002). "Battle of the Middlebrow Chains". Slate. Retrieved March 4, 2011.
23. "International". Olive Garden. Retrieved March 4, 2024.
24. "First Olive Garden Restaurant opens its doors in Aruba". 24ora. June 21, 2022. Retrieved August 3, 2022.
25. Lorençato, Arnaldo (March 15, 2014). "Olive Garden é novidade no Aeroporto de Guarulhos". p. 1. Archived from the original on January 7, 2016. Retrieved August 13, 2014.
26. "Olive Garden Brasil". Facebook . Retrieved August 13, 2014.
27. UNIVERSO, EL (December 3, 2015). "Se abrió un nuevo Riocentro en La Aurora". El Universo (in Spanish). Retrieved May 10, 2016.
28. "Llega a Ecuador una nueva franquicia de comida italiana y con eso se abren 400 plazas de empleo". El Universo (in Spanish). March 22, 2022. Retrieved March 22, 2022.
29. "Location of first Olive Garden in PH revealed". ABS-CBN News. Retrieved October 27, 2019.
30. Pedicini, Sandra (June 29, 2010). "Olive Garden menu changes include Seasons 52-style mini-desserts". Orlando Sentinel. Retrieved September 11, 2014.
31. Wiesenthal, Joe (September 13, 2014). "We've Just Witnessed The First True Masterpiece Of The Modern Hedge Fund Era". Business Insider . Retrieved October 13, 2014.
32. Wiesenthal, Joe (September 13, 2014). "Hedge Fund Manager Publishes Dizzying 294-Slide Presentation Exposing How Olive Garden Wastes Money And Fails Customers". Business Insider. Retrieved October 13, 2014.
33. Udland, Myles (September 15, 2014). "Olive Garden Issues A Response To A Devastating Presentation". Business Insider. Retrieved October 13, 2014.
34. Patton, Leslie (October 10, 2014). "Starboard Wins All Seats on Darden's Board". Bloomberg News . Retrieved October 13, 2014.

External links

• Official website