StubHub

Last updated

StubHub
Company type Subsidiary
Industry
FoundedMarch 2000;25 years ago (2000-03) in San Francisco, United States
Founders
Area served
North America
Key people
ServicesEvent ticket sales
RevenueIncrease2.svgUS$1.77 billion (2024)
Number of employees
650 (2022)
Parent StubHub Holdings
Website stubhub.com

StubHub is an American ticket resale broker and a primary ticket outlet. It is a subsidiary of StubHub Holdings, which also owns Viagogo.

Contents

StubHub was founded in 2000 by Eric Baker and Jeff Fluhr in San Francisco. It was sold to eBay in 2007 for US$310 million. Viagogo, led by Baker, repurchased StubHub in 2020 for approximately US$4 billion, forming Stubhub Holdings, which became a public company in 2025.

StubHub has partnerships with professional sports leagues and companies including Major League Baseball and Anschutz Entertainment Group. It was the first company to purchase an advertisement patch on an NBA jersey. The company was a subject of investigations into ticket scalping by the United Kingdom's Competition and Markets Authority.

History

Founding and early years

Eric Baker had the idea for an online secondhand event ticket marketplace after he struggled to purchase secondhand tickets for a showing of The Lion King on Broadway. [1] He began developing the concept with Jeff Fluhr as part of a competition while both were students at Stanford Graduate School of Business. [2] In March 2000, the pair incorporated StubHub in San Francisco to act as that marketplace. The company raised US$600,000 in seed funding by August 2000. Fluhr left school to be chief executive officer of StubHub; Baker graduated in 2001 and became company president. [3] That year, StubHub signed its first deal with a professional sports team, partnering with the Seattle Mariners. [4] In 2002, eBay was in talks to acquire StubHub for US$20 million, although the agreement had later "fallen apart over price." [5] By its third year of operation, StubHub had 60 employees. [3]

Fluhr described a 2004 falling out between himself and Baker over the company direction. Baker wanted to develop partnerships with sports leagues while Fluhr preferred to focus on building the StubHub brand. The difference in direction led to Baker leaving the company while retaining a 10 percent ownership stake. [1] [2] [3] [6] Baker founded competing agency Viagogo to operate in European markets in 2006. [7] StubHub had a positive cash flow in 2005 with sales of approximately US$200 million and revenues of approximately US$50 million. [8] [3] The company successfully lobbied for law changes in New York, Florida, and Pennsylvania regarding ticket sales and the amount above face value for which tickets could be sold. [3] StubHub made approximately US$6,500 in campaign donations to Florida legislators while lobbying for the law change in that state. [9] [10] In 2006, the value of tickets sold on the platform was approximately US$400 million and it generated approximately US$100 million in revenue. The company employed approximately 350 people at 12 locations. [2] [3]

Acquisition by eBay

eBay, PayPal, Kijiji, and StubHub in Toronto EBayTorontoOffice2.JPG
eBay, PayPal, Kijiji, and StubHub in Toronto

Fluhr sold StubHub to eBay in 2007 for US$310 million and left the company. [1] Chris Tsakalakis became company president. [11] [12] By 2008, StubHub was selling approximately US$5 billion in tickets annually. [13] It had partnerships with 30 college and professional sports teams, including those in the NFL and NBA, by the time of eBay's purchase. [14] Some teams took exception to StubHub's business model, with the New England Patriots suing the company in November 2006 for allegedly encouraging customers to break Massachusetts law by selling tickets for more than US$2 above their face value. StubHub countersued, saying the Patriots were engaging in unfair trade practices. [2] [15] A Massachusetts Superior Court judge in 2007 ordered StubHub to provide the Patriots with a list of 13,000 users who had sold or purchased game tickets. [16] The suit was settled under undisclosed terms in 2009. [17]

In 2006, more than 100 New York Yankees season-ticket holders suspected of reselling their regular-season seats on StubHub received letters denying them the right to buy playoff tickets and barring them from buying season tickets for the 2007 season. StubHub criticized the policy as "a witch hunt against us and eBay for giving fans more access to these games". [18] The New York Yankees revoked the season tickets of those who resold them on StubHub, saying that doing so violated its licensing policy. [2] [19]

Ticketmaster sued StubHub in 2007 for offering "official premium tickets" to events for which Ticketmaster had exclusivity deals. The suit claimed StubHub intentionally interfered with Ticketmaster's venue contracts. [13] StubHub said the tickets were being resold by the management company for the acts, Ticketmaster's fees had been paid, and that StubHub never owned any ticket inventory. [20] The following year, Ticketmaster developed a method of paperless ticketing that made it difficult to transfer or resell tickets, implementing the methodology prior to an AC/DC concert in Detroit. StubHub opposed the blocking of ticket transfers, saying that it hindered the choices available to purchasers. [13]

Major League Baseball partnered with StubHub in 2007 to become the league's official online ticket reseller. [21] The agreement between the league and StubHub was renewed in 2012 with modifications, including a minimum price of US$6 for tickets and inclusion of all fees at the time of selecting seats, which StubHub said corrected an "optics issue" caused by fees not being calculated until later in the purchase process. This pricing structure was known as "all-in" pricing, which StubHub made standard across all ticket sales in 2013. [4] Some teams, including the Yankees and Los Angeles Angels, opted out of the renewal. [22] StubHub reversed its all-in pricing in 2015 due to declining sales. [23] It had revenues of approximately US$940 million in 2016. [24]

By May 2011, StubHub had 62 partners across entertainment fields, including with the Fiesta Bowl, Boston Red Sox, and Ultimate Fighting Championship. [25] It partnered with Paciolan in 2011 and in conjunction with that deal had partnered with 23 colleges and universities in the United States. [26] StubHub launched a pilot program in the United Kingdom in December 2011 and began full operations in the country in March 2012. [27] Anschutz Entertainment Group (AEG) and StubHub partnered that year to make StubHub the official ticket reseller for AEG's venues and AXS, AEG's ticketing platform. [28] StubHub was criticized by organizers of 12-12-12: The Concert for Sandy Relief in December 2012 for allowing scalpers to resell tickets to the event for significant markups while proceeds did not go to the relief effort. In response, the company donated its fees for the ticket sales, totaling approximately US$500,000, to the Robin Hood Foundation. [29] The Yankees sued StubHub for opening an office within 1,500 feet of Yankee Stadium in March 2013. The parties settled under undisclosed terms the following month. [30] StubHub signed a 3-year sponsorship deal with Jockey Club Racecourses to sell tickets for events at Sandown Park, Epsom Downs, and Kempton Park in 2013. [31] The same year, it purchased the naming rights for the Home Depot Center, the stadium of the LA Galaxy, in a 6-year deal. [22]

Tsakalakis resigned in November 2014. By that time, company revenue had grown to approximately US$2 billion. [11] He was succeeded by Scott Cutler. [32] StubHub added PayPal integration for Android users, personalization algorithms, and the ability present a barcode within the app to gain entry to event venues in 2015. [33] The same year, StubHub sued Ticketmaster and the Golden State Warriors in an antitrust lawsuit that alleged the latter two had conspired to reduce resale of tickets on StubHub's platform by telling ticketholders that reselling through platforms other than Ticketmaster was unsafe. The suit was dismissed in November 2015. [34] [35]

The United Kingdom revised rules for secondary ticket sellers in 2015, requiring that sellers include row and seat numbers. StubHub pledged to improve the information provided to customers. [36] The country's Competition and Markets Authority (CMA) opened an investigation into four secondary ticket marketplaces the following year: StubHub, Viagogo, Seatwave, and GetMeIn. The investigation concerned relationships and data sharing between ticket scalpers and the resale platforms. [37] Documents released with the Paradise Papers showed Julien Lavallee was using StubHub, Vivid Seats and Ticketmaster to run a multimillion dollar ticket resale business. [38] According to a November 9, 2017 article published in The Toronto Star, Lavallée was able to expand his business using "exploitative tactics" that "gam[e] the ticket marketplace and put entertainment beyond the reach of millions of fans who can’t compete with large-scale scalping operations." [39]

Documents in the papers suggested Lavallee and StubHub had a partnership to expand Lavallee's operation to the United Kingdom. Investigations started by the CMA and Trading Standards as a result of the Paradise Papers showed StubHub offered a separate section of its website for high-volume ticket sellers, with tools that made it easier to batch upload tickets and reduced fees for hitting certain sales volumes. They also showed it likely that Lavellee used bots to purchase large volumes of tickets for resale. [40] The CMA raided StubHub's offices in 2017 to acquire information for the investigation and subsequently expanded its scope to include advertising for tickets not yet in stock and high-pressure sales tactics. [41] StubHub made a "formal commitment" to improve information provided to consumers in April 2018. [42] In 2020, the CMA said StubHub was not providing adequate information to customers about venues that may not accept resold tickets, was engaging in high-pressure sales tactics, and was not providing exact locations of seats and addresses of vendors. The company said it was working to resolve "valid concerns" raised by the CMA. [43]

StubHub was the first company to purchase a jersey advertisement patch with one of the big four American sports leagues, signing a 3-year, US$15 million deal with the Philadelphia 76ers to put a patch on players' jerseys beginning in the 2017-2018 season. [44] StubHub sold US$4.75 billion worth of tickets in 44 countries in 2018. [1] Sukhinder Singh Cassidy was named company president of StubHub that year, replacing Cutler, who became a senior vice president within eBay. [45] StubHub argued in favor of mandating "all-in" pricing in the United States during Congressional testimony in 2020. [46]

Acquisition by Viagogo and Eric Baker

In November 2019, it was announced that Viagogo, the company Baker founded after leaving StubHub, would purchase StubHub for US$4.05 billion. [1] A week prior to the announcement, the United States House Committee on Energy and Commerce announced it would be investigating ticket sales and sellers and requested information from Live Nation Entertainment and StubHub on their practices. [1] The CMA opened an investigation into the acquisition. While it was ongoing, the companies were barred from integrating, though the sale could continue. [47] Baker completed the sale in February 2020, approximately 5 weeks before the COVID-19 lockdowns. The COVID-19 pandemic led to the company losing approximately 90% of its revenue. Due to its timing with the pandemic, Forbes 's Noah Kirsch described the transaction as "one of the worst deals in history". [7]

The purchase by Viagogo was finalized in September 2021. Both were placed under the management of a new company, StubHub Holdings. [48] As part of the deal, the CMA required StubHub to sell its operations outside North America; the Stubhub International brand was sold to Digital Fuel Capital. [49] Baker became chief executive of the company. It closed its offices in Hong Kong and San Francisco in 2022. Nayaab Islam was named company president that year. [50] In 2024, Attorney General for the District of Columbia Brian Schwalb filed a lawsuit against StubHub alleging the company was using drip pricing and a countdown clock to create a false sense of urgency, thereby misleading customers. StubHub said its practices comply with the law, are consistent with the practices of competitors, and that it supported uniform "all-in" pricing regulations. [51]

StubHub Holdings had revenues of US$1.77 billion in 2024. [52]

StubHub Holdings became a public company via an initial public offering in September 2025. [53] The IPO came after previous delays in 2022 and early 2024. [54] [55]

Operations

New York City's Walk-In Store StubHub Storefront (48105955247).jpg
New York City's Walk-In Store

StubHub is an online ticket resale marketplace. The company allows ticket holders to sell their tickets to most events at prices set by the seller. StubHub generates revenue by collecting fees from the buyer and seller of 10 and 15 percent, respectively. [56] Payments are handled via PayPal API.

StubHub guarantees delivery to buyers by the time of the event, refunds for late or incorrect tickets, and sends staff to major venues to replace faulty tickets when possible. [57] [58]

The company has offices in Los Angeles, New York City, Taiwan, China, Ireland, and Switzerland. [50]

Partnerships

StubHub has partnered with Amazon, [59] Anschutz Entertainment Group, [28] The Athletic, [60] BandPage, [61] Spotify, [62] and Uber. [63] In sports, it has entered partnerships with individual professional teams including the Seattle Mariners, [4] LA Galaxy, [22] and Everton F.C., [64] as well as with sports leagues including Major League Baseball. [21] As of 2013, it had partnerships with 35 college sports teams, including the universities of Florida, Georgia, North Carolina, and Wisconsin. [65]

See also

References

  1. 1 2 3 4 5 6 Sisario, Ben (November 25, 2019). "StubHub Sold to Smaller Rival Viagogo for Over $4 Billion". The New York Times. Retrieved June 5, 2025.
  2. 1 2 3 4 5 Liedtke, Michael (January 11, 2007). "eBay Buys StubHub Ticket Broker For $310M". CBS News. Associated Press. Retrieved June 5, 2025.
  3. 1 2 3 4 5 6 Eng, Dinah (July 23, 2012). "StubHub: Anatomy of a game-changing idea". CNN. Fortune. Retrieved June 5, 2025.
  4. 1 2 3 "MLB renews deal with StubHub". ESPN. December 10, 2012. Retrieved June 5, 2025.
  5. ↑ Auchard, Eric (January 21, 2007). "eBay to pay around $300 million to buy StubHub, sources say". Reuters. Retrieved December 8, 2025.
  6. ↑ Charny, Ben (August 23, 2006). "Online ticket reselling wars begin in Europe". MarketWatch. Retrieved June 5, 2025.
  7. 1 2 Kirsch, Noah (May 28, 2020). "Worst. Deal. Ever". Forbes. Retrieved June 5, 2025.
  8. ↑ Anthony, Scott D.; Johnson, Mark; Sinfield, Joseph; Altman, Elizabeth J. (2008). The Innovator's Guide to Growth: Putting Disruptive Innovation to Work. Boston: Harvard Business Review Press. pp. 192–193. ISBN   9781591398462 . Retrieved June 5, 2025.
  9. ↑ "The Scalpers In Tallahassee". The Ledger. June 6, 2006. Archived from the original on August 8, 2014. Retrieved June 5, 2025.
  10. ↑ Talalay, Sarah; Piccoli, Sean (May 2, 2006). "Bill lifts restrictions on ticket resale prices". South Florida Sun-Sentinel. Retrieved June 5, 2025– via LexisNexis.
  11. 1 2 Fisher, Eric (November 4, 2014). "StubHub President & CEO Tsakalakis Leaving Company After Seven-Plus Years In Position". Sports Business Journal. Retrieved June 5, 2025.
  12. ↑ Lawler, Ryan (November 4, 2014). "StubHub President Chris Tsakalakis Leaves Months After Company Reorg". TechCrunch. Retrieved June 11, 2025.
  13. 1 2 3 Waddell, Ray (November 22, 2008). "The Ticket That Exploded". Billboard. pp. 32–33. Retrieved June 5, 2025.
  14. ↑ Auchard, Eric (August 9, 2007). "eBay to buy ticketer StubHub for $310 million". Reuters. Retrieved June 5, 2025.
  15. ↑ Mohl, Bruce (December 3, 2006). "Patriots Play Tough". The Boston Globe. Retrieved June 5, 2025– via LexisNexis.
  16. ↑ "Pats win bid to get names from ticket reseller StubHub". ESPN. Associated Press. October 18, 2007. Retrieved June 9, 2025.
  17. ↑ Herman, Coleman; Mohl, Bruce (July 14, 2009). "Patriots, StubHub end legal battle". CommonWealth Beacon. Retrieved June 11, 2009.
  18. ↑ Sandomir, Richard (September 24, 2006). "That Season Ticket on eBay? It Could Cost Seller the Seat". The New York Times . Retrieved June 22, 2023.
  19. ↑ Sandomir, Richard (September 24, 2006). "That Season Ticket on eBay? It Could Cost Seller the Seat". The New York Times. Retrieved June 5, 2025.
  20. ↑ Waddell, Ray (May 5, 2007). "Ticket Time Bomb". Billboard. p. 6. Retrieved June 9, 2025.
  21. 1 2 Johnson, Greg (August 2, 2007). "MLB and Stubhub will join forces". Los Angeles Times. Retrieved June 10, 2025.
  22. 1 2 3 Muret, Don (March 4, 2013). "StubHub takes naming rights at Home Depot Center". Sports Business Journal. Archived from the original on April 18, 2014. Retrieved June 9, 2025.
  23. ↑ Smith, Ethan (August 31, 2015). "StubHub Gets Out of 'All-In' Pricing". The Wall Street Journal. Retrieved June 5, 2025.
  24. ↑ Sullivan, Conor (March 15, 2017). "'Professional' sellers behind 50% of tickets on resale sites". Financial Times. Retrieved June 5, 2025.
  25. ↑ Wong, Glenn M. (2013). The Comprehensive Guide to Careers in Sports. Burlington, Massachusetts: Jones & Bartlett Learning. p. 215. ISBN   978-1-4496-0203-1 . Retrieved June 5, 2025.
  26. ↑ Fisher, Eric (August 16, 2011). "Tennessee becomes fourth college to sign with StubHub/Paciolan in recent weeks". Sports BusinessJournal. Retrieved June 11, 2025.
  27. ↑ Bradshaw, Tim (March 16, 2012). "Ebay rolls out secondary ticketing site". Financial Times. Retrieved June 5, 2025.
  28. 1 2 Morris, Chris (November 12, 2012). "AEG pacts with StubHub". Variety. Retrieved June 11, 2025.
  29. ↑ McKinley Jr., James C. (December 7, 2012). "Benefit's Producers Condemn Scalpers". The New York Times. Retrieved June 5, 2025.
  30. ↑ Calcaterra, Craig (April 16, 2013). "The Yankees and StubHub about to settle their lawsuit". NBC Sports. Retrieved June 9, 2025.
  31. ↑ Long, Michael (May 3, 2013). "StubHub agrees three-year Jockey Club deal". SportsPro. Retrieved June 9, 2025.
  32. ↑ Griffifth, Erin (November 19, 2015). "Is StubHub Back on Track?". Fortune. Retrieved June 11, 2025.
  33. ↑ Samuely, Alex (May 22, 2015). "StubHub revamps apps with enhanced mobile ticketing, personalization algorithm". Mobile Commerce Daily. Retrieved June 5, 2025– via Retail Dive.
  34. ↑ Rovell, Darren (March 29, 2015). "StubHub files suit against Warriors". ESPN. Retrieved June 11, 2025.
  35. ↑ Rovell, Darren (November 5, 2015). "StubHub's antitrust lawsuit against Warriors, Ticketmaster dismissed". ESPN. Retrieved June 11, 2025.
  36. ↑ Jones, Rupert; Smithers, Rebecca (March 5, 2015). "Ticket resale websites face fresh clampdown to end profiteering". The Guardian. Retrieved June 11, 2025.
  37. ↑ Davies, Rob; Treanor, Jill (December 19, 2016). "Ticket resale websites run risk of fines after CMA launches inquiry". The Guardian. Retrieved June 11, 2025.
  38. ↑ Seglins, Dave; Houlihan, Rachel (November 9, 2017). "StubHub raid in U.K. targets 'top sellers,' including Canada's known superscalper Julien Lavallée". CBC. Retrieved June 9, 2025.
  39. ↑ Oved, Marco Chown; Cribb, Robert (November 9, 2017). "Montreal scalper scooping up tickets by the hundreds at lightning speed to big names like Adele, Ed Sheeran and Drake — then selling them back to you at huge profits". Toronto Star. Paradise Papers. London, UK. Retrieved November 9, 2017.
  40. ↑ Cribb, Robert; Chown Oved, Marco (November 9, 2017). "Montreal scalper scooping up tickets by the hundreds at lightning speed to big names like Adele, Ed Sheeran and Drake - then selling them back to you at huge profits". Toronto Star. Retrieved June 9, 2025.
  41. ↑ Davies, Rob (November 9, 2017). "StubHub and Viagogo offices raided in ticket touting investigation". The Guardian. Retrieved June 11, 2025.
  42. ↑ Jones, Rupert (April 25, 2018). "Viagogo faces court for failing to protect UK consumers". The Guardian. Retrieved June 11, 2025.
  43. ↑ "StubHub told to clean up ticket sales". BBC News. January 29, 2020. Retrieved June 11, 2025.
  44. ↑ Rovell, Darren (May 16, 2016). "76ers sell first NBA jersey ad". ESPN. Retrieved June 9, 2025.
  45. ↑ Fox Rubin, Ben (April 5, 2018). "StubHub hires activist entrepreneur as top leader". CNET. Retrieved June 5, 2025.
  46. ↑ Thompson, Tisha (February 26, 2020). "Ticket sellers tell Congress they'd support federal mandate to disclose all fees up front". ESPN. Retrieved June 5, 2025.
  47. ↑ Mims, Taylor (February 14, 2020). "Viagogo Completes $4B StubHub Acquisition as UK Merger Investigation Continues". Billboard. Retrieved June 5, 2025.
  48. ↑ McCormick, Bret (February 28, 2022). "Dealmaking, the full return of live events, and league and team business up for grabs are positioning sports ticketing for years of growth". Sports Business Journal. Retrieved June 5, 2025.
  49. ↑ Davies, Rob (September 8, 2021). "UK watchdog approves £2.9bn Viagogo and StubHub merger". The Guardian. Retrieved June 11, 2025.
  50. 1 2 McCormick, Bret (July 28, 2022). "StubHub to close S.F., Shanghai offices, memo shows". Sports Business Journal. Retrieved June 5, 2025.
  51. ↑ Egan, Matt (July 31, 2024). "StubHub tricks people with 'bait-and-switch' pricing scheme, DC attorney general alleges". CNN. Retrieved June 9, 2025.
  52. ↑ Driebusch, Corrie; Steele, Anne (May 23, 2025). "StubHub's CEO Isn't Delusional. That's Why He Hasn't IPO'd Yet". The Wall Street Journal.
  53. ↑ Palmer, Annie (September 16, 2025). "StubHub to price IPO at $23.50, valuing company at $8.6 billion". CNBC .
  54. ↑ Whitten, Leslie Picker,Sarah (April 12, 2024). "StubHub eyes summer IPO, seeks $16.5 billion valuation". CNBC. Retrieved April 13, 2024.{{cite web}}: CS1 maint: multiple names: authors list (link)
  55. ↑ Dreibusch, Corrie (July 12, 2024). "StubHub Delays IPO Launch Due to Choppy Market Conditions" . The Wall Street Journal .
  56. ↑ Karlinsky, Neal (February 6, 2013). "StubHub, Revolutionizing the Modern-Day Ticket Scalper". ABC News. Retrieved June 5, 2025.
  57. ↑ Williams, Damon (2007). Pro PayPal E-Commerce. New York: Apress. p. 3. ISBN   9781430203537 . Retrieved June 5, 2025.
  58. ↑ O'Neill, Sean (June 2006). "Time Out: Nothing is ever sold out if you know where to look". Kiplinger's Personal Finance. pp. 101–103. Retrieved June 5, 2025.
  59. ↑ Tofel, Kevin (August 14, 2015). "Amazon Echo gets StubHub Skills and more smarthome integration". ZDNet. Retrieved June 9, 2025.
  60. ↑ "What to expect from The Athletic and StubHub". The Athletic. May 11, 2023. Retrieved June 11, 2025.
  61. ↑ Flanagan, Andrew (May 5, 2015). "BandPage Partners With StubHub to Place Additional Offers in Search Results". Billboard. Retrieved June 9, 2025.
  62. ↑ Davidson, Drew (August 28, 2015). "Designing New Mobile Experiences For The Music-Loving Generation". TechCrunch. Retrieved June 9, 2025.
  63. ↑ Kokalitcheva, Kia (July 29, 2015). "StubHub's app now lets you request an Uber to your event". Fortune. Retrieved June 9, 2025.
  64. ↑ Emmet, James (August 7, 2015). "Everton cash in ahead of new season". SportsPro. Retrieved June 11, 2025.
  65. ↑ Millerchip, Oliver (October 22, 2013). "StubHub expands NCAA presence". SportsPro. Retrieved June 11, 2025.
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